Returns & Refunds Policy

At ATHENA AIR, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 30-day return policy.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your Iris hair dryer or accessory must be in the same condition that you received it—unused, with all original packaging, accessories, manuals and protective materials included. You'll also need your receipt or proof of purchase.

To request a return, please contact us at info@athenaair.com.au.

Returns should be sent to:

20 Grimwood Avenue, Gwelup, WA 6018

If your return is approved, we'll provide instructions on how and where to send your item. Please note that items returned without first contacting us and obtaining return approval will not be accepted.

If you have any questions regarding a return, please contact us at info@athenaair.com.au.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your Iris hair dryer or accessory is damaged, faulty, or you receive the incorrect item, please contact us immediately so we can assess the issue and arrange an appropriate solution as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used or are not in their original condition.
• Products returned without their original packaging and included accessories.
• Gift cards.
• Sale or clearance items (unless required by Australian Consumer Law).

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Domestic Use Warranty

The Iris hair dryer is designed and warranted for normal domestic household use.

If, upon inspection of a returned product or warranty claim, ATHENA AIR reasonably determines that the product has been used for commercial, professional, salon, or other high-volume business purposes, the ATHENA AIR manufacturer's warranty will be void and the claim may be declined.

Nothing in this policy limits your rights under the Australian Consumer Law.

Exchanges

We do not offer direct exchanges.

If you would like a different colour or accessory, the quickest option is to return your original item (subject to approval) and place a new order once your return has been processed.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to provide a justification.

Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we've received and inspected your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@athenaair.com.au.